FAQ

Companies aiming to provide for Petrobras should access the "Registry at Petrobras" menu and click on "Frequently Asked Questions" option, where they will find more information of required documentation and how to proceed. For registration in other Petrobras System companies (Transpetro and BR, for example) get in touch directly with the respective Petrobras Business Unit of your country.

Suppliers listed in Petrobras Supplier Registration will be automatically registered in Petronect. Suppliers of other companies in the Petrobras System (Transpetro or BR, for example) must be nominated by the respective Petrobras Business Unit of your country.

Click on the link “Forgot your password?” and fill in the requested fields with User ID and registered email address then Click on “Submit”. A new password will be sent to the registered e-mail.

If you are the administrator user of the company, you should contact the Petronect Support Channel. For other users, you can ask the administrator user of your company to retrieve your access information.

Only the administrator user can change your e-mail address.

To do so, the administrator user should:

• Access the Petronect Portal with “user” and “password” data;
• Access "The Petronect" menu;
• Click on "My Account";
• Find the desired user in "My Company Members" section;
• Click on the user’s "Edit" icon;
• Change the e-mail in the "User Data" and then click "Save".

It is the user profile that can perform the company users’ management, which means the administrator can create new users, change user’s data such as name and phone, lock and unlock users and assign user functions. The administrator is the only profile that can change user’s e-mail.

Know the rules when resetting your password:

1. It must contain exactly 8 characters;
2. It must contain at least one character from each of these categories:
   • Uppercase alphabetic(ex: A, Z);
   • Lowercase alphabetic(ex: a, z);
   • Numeric (ex: 0,9).
3. The “UserID” cannot be used as a part of the Password;
4. The first 3 characters cannot be equal(ex.: 111, Aaa etc);
5. It must be different from the last 10 passwords.

Additional Information:

# Changing your password will be required by the system every 180 days.

# Remember that your password is personal, nontransferable and is your responsibility to keep it secret.

# As your password is alphanumeric, always observe if the key “Caps Lock / Fix” on your keyboard is active.

Know the rules when creating your User Login:

• # It must have a maximum of 12 characters;
• # It cannot contain special characters, such as é ã ë ; /;
• # It must be unique, different from the users already registered in the system;
• # It cannot contain spaces.

You must clear your cookies and cache in order to visualize the pages of the portal normally.

To clear cookies, click Tools from the top of Internet Explorer, then Internet Options. Click the Delete Cookies button and then OK.

To clear your cache, click Tools from the top of Internet Explorer, then Internet Options. Click the Delete Files button and then OK.

Close and reopen your browser before you restart your navigation through the portal, for these changes to take effect.

For more information about portal navigation, check the technical requirements available on the menu "Help"> "Technical Requirements", on Petronect Portal homepage.

Petronect recommends using Internet Explorer. To learn more about compatibility of your browser, access the menu "Help"> “Technical Requirements” on Petronect Portal homepage.

The emails may not be received for several reasons. Check below the actions you must take on each case:

My contact information is out of date:

The Admin user of your company can change the registered email right inside the Portal or contact the Petronect support service clicking on the link “Contact Us” in Vendors.

My ISP uses Anti-Spam tools:

In order to receive our messages without issues, access the anti-spam settings of your ISP and allow the domains petronect.com.br and petronect.com. In case of issues with these procedures, contact our Support central or your ISP support central. We also advise to check your “quarantine” folder from time to time and allow the emails from Petronect.

The Petronect security structure was designed following the highest standard practices for financial and confidential transactions. The data travelling in the system is cryptographed, so no one has access. In addition, the designed technical structure comprises two firewalls, that act as additional barriers to protect the transactional environment.