Petronect Support service
Supplier:
| United States | 1 866 791-9432 |
| Other Countries | +1 713 808-2599 |
Work hours
Suppliers
The vendor’s assistance – by phone and website - follow the schedule below:
Purchase and contracting feature
Available support: from Monday through Friday, from 8 a.m. to 5 p.m*.
Payments feature
Available support: from Monday to Friday, from 8a.m. to 5 p.m.**¹
Petrobras Group
The web assistance for Petrobras Group users, follow the office hours below:
Reply period to web assistance: from Monday to Friday, from 8 a.m to 5 p.m*
*U.S. Central Time.
*1 only Petrobras Brazil Payments and Petrobras Group companies information. Click here to see the authorized companies list.
Web Support
If you are already a Petronect Portal user, we recommend opening the web support on the "Contact us" section of the internal area after performing the login. You can track and monitor the progress of your ticket by the tool.
Open a Web SupportDenunciation Channel
From now on it is available on our portal to the internal and external public, a tool created to meet our commitment to the values of ethics and Petronect compliance.
Through the "DENUNCIATION CHANNEL" you will be able to report IRREGULARITIES on FRAUD, CORRUPTION, HARASSMENT, DISCRIMINATION and SECURITY that will receive the confidential and impartial treatment of Petronect.
Open a new DenunciationOther languages assistance
Portuguese Speaking supplier SupportSpanish speaking supplier support
These channels may help:
Quick guidesFrequently asked questions