FAQ

The Portal uses SAP solution and is only compatible with the Internet Explorer browser. Check the links below to improve your navigation, based on the version of your Internet Explorer.

In order to identify the version of your Internet Explorer, click “Tools” on the top bar of your browser, then click “Help” and “About Internet Explorer”.

• Click here if the version of your IE is 7.0
• Click here if the version of your IE is 8.0 or 9.0
• Click here if the version of your IE is 10.0 or 11.0

If you use Firefox or Google Chrome, we recommend using the free plugin "IE Tab" to improve your navigation.

In case you use Google Chrome, go to the Chrome Web Store and search for" IE Tab ".

In case you use Firefox , click Tools » Add-ons and search for "IE Tab".

For more information, check the link "Questions about the navigation? - Minimum Requirements to Navigate in the Petronect Portal”, available at the top of this page.

In order to prevent difficulties when managing sessions inside the Portal, you must disable your Pop-up noneer.

To disable the Pop-ups noneer and set up the Petronect domain on your Internet Explorer, follow the instructions below:

Tools > Pop-up noneer > Pop-up noneer Settings > In the field Websites Allowed, type: *.petronect.com.br > Add > Close.

The emails may not be received for several reasons. Check below the actions you must take on each case:

• My contact information is out of date:

  The Admin user of your company can change the registered email right inside the Portal or contact the Petronect support service clicking on the link “Contact Us” in Vendors.

• My ISP uses Anti-Spam tools:

  In order to receive our messages without issues, access the anti-spam settings of your ISP and allow the domains petronect.com.br and petronect.com. In case of issues with these procedures, contact our Support central or your ISP support central. We also advise to check your “quarantine” folder from time to time and allow the emails from Petronect.

If you are having issues to open attachments on the Petronect Portal, you can try 2 different procedures:

Keep pressed the key CTRL of your keyboard when clicking on the file. This action must be performed everytime you open an attachment.

Configure your Internet Explorer following the steps below. This action must be performed only once and does not require the action mentioned above.

On Tools » Internet Options, click on the Security tab:

Click on Custom Level and enable all options of Downloads.